Reservations | Front Office | Butler Service | Food & Beverage Service | Housekeeping | Spa | Kids Club
Discover and unleash the full potential of your hotel's most valuable assets - your people, your brand ambassadors. Traditional service training is not our cup of tea, as it does not promote critical, intuitive thinking nor empowerment. We seek to inspire rather than train! Our goal is to share different perspectives and help them realise their full potential. We delve deeper into behavioural elements which make a difference, integrating your brand values and positive traits in the process (e.g. being solution-focused, positive thinking and seamless teamwork).
Caution: we cannot do it without infusing fun in the programs.