top of page
  • The Storyteller

The Bauer Venice: A Most Special "Mail" For The Child

During the first day of the stay, the Concierge had given my niece some candies. He asked her to drop by each day to collect further sweets.


The following day, my niece was too shy to approach and ask the Concierge when she walked past the desk with her grandparents. Another team member approached her and asked if she was Miss Gaffet, before presenting her with the day’s “mail” – an envelope filled with some candies.


Imagine the smile on the little girl’s face. The elements of surprise and play were awesome!


Service Bank: 💖💖💖


Reflective thoughts: How can you make your service delivery more fun, more playful, more unique?

Recent Posts

See All

A Cold Check-out

This had happened at one of the properties we were auditing in south Vietnam. When we approached the reception desk the evening prior to settle for payment - as we had an early departure the following

Communication Matters

Situation 1 During food delivery for room service: Guest: I will call later for the tray clearance Employee: You can leave the tray outside the room. Guest: Oh, I am not sure if it will attract ants

Komentarai


Komentavimas išjungtas.
bottom of page