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Special Benefits

The following programs are specially designed with the client properties (hotels and resort) in mind. They are the answers to the question of: "What else can help the existing and potential clients as well as further address their operational and budget needs?" 

At Intelligent Luxury Service, our actions are guided by the singular question we constantly ask ourselves, "How else can we help?"  (It is a golden reflective question highly recommended for everyone, especially those in the hospitality industry, in leadership positions, and anyone seeking to improve their social graces!)

New Hire Guarantee Program

Staff turnover after learning investment has taken place? For Excellence in Reservations module, enjoy a complimentary* 2-day repeat session, targeted at newcomers of the department. Valid for 6 months following the completion of the initial workshop. 

*Property shall only bear the costs of return airfare and on-site full board accommodation. 

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Referral Program

For every successful referral of the Service Encounter Assessment (5D4N and 4D3N), the referring property shall receive either cash or credit (to be off-set against subsequent engaged service/s) of USD300 and USD200 respectively.

Early Bird Special

For projects confirmed before 1 October 2024 and to be fully conducted before 31 March 2025): 

Bundle Promotion

Refer to the tab on Modules 2024 (PDF)

Choose any 1-day departmental module + 1-day general module and enjoy up to 10% off. (minimum savings of USD600 up to USD800)


Complimentary Session

1 x complimentary module for every collaboration exceeding USD10,000.


Special Rate


Enjoy special rates and customised options for Service Encounter Assessment.


The rate of each module depends on various factors such as extent of customisation, duration, group size, number of repeat sessions, among others. We would first speak with the clients to better understand their specific requirements, hear their concerns and uncover their objectives (both expressed and unexpressed) in order to offer the most compatible and satisfactory solutions. 

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