INTELLIGENT LUXURY SERVICE
Inspirational and Emotionally-connected.
Special Benefits
New Hire Guarantee Programme
Staff turnover after learning investment has taken place? For Excellence in Reservations module, enjoy a complimentary* 2-day repeat session, targeted at newcomers of the department. Valid for 6 months following the completion of the initial learning workshop.
*Property shall only bear the costs of return airfare and on-site full board accommodation.
Referral Programme
For every successful referral of the Service Encounter Assessment (5D4N and 4D3N), the referring property shall receive either cash or credit (to be off-set against subsequent engaged service/s) of USD300 and USD200 respectively.
Early Bird Special
For projects confirmed before 1 October 2025 and conducted and completed before 30 June 2026:
Bundle Promotion
Refer to the tab on Modules 2025 (PDF)
Choose any 1-day departmental module + 1-day general module and enjoy up to 10% off. (minimum savings of USD600 up to USD800)
Complimentary Session
1 x complimentary module for every collaboration exceeding USD10,000.
Special Rate
Enjoy special rates and customised options for Service Encounter Assessment.
The rate of each module depends on various factors such as extent of customisation, duration, group size, number of repeat sessions, among others. We would first speak with the clients to better understand their specific requirements, hear their concerns and uncover their objectives (both expressed and unexpressed) in order to offer the most compatible and satisfactory solutions.